QA Analyst
IT / Development
Call Intelligence Overview
A detailed summary of every recording's status and content surfacing call sentiment and speaker information at a single glance.
Up to 1,000
Workstations
Across DR & US
150
U.S. Seats
Dedicated capacity
100+
YEARS OF COMBINED EXPERIENCE
Leadership & advisors
24/7
Coverage
Always-on operations
Daily Volume
Numbers that prove our scale
Every day, Vixicom handles enterprise-scale interactions across the United States and global markets.
22,000+
Daily Calls
16,500+
Leads Generated
6,800+
Upsells Achieved
8,500+
Credit Cards Captured
14,000+
SSN Records Handled
Who We Serve
Trusted across markets, worldwide
Vixicom serves consumers, merchants and business partners across different markets within the United States and other locations around the world.
Consumers
Everyday customers who expect fast, accent-neutral, and genuinely helpful support across every channel.
Merchants
Retail and service brands that need scalable sales, claims processing and revenue-generating programs.
Business Partners
Enterprise organizations that outsource entire departments and scale from pilot programs to full operations.
We manage every component of a call center from technology to talent allowing our clients to focus on continuing to grow their business, backed by leadership and advisors with more than 100 years of combined contact center experience.
A few of our clients
AT&T
Charter Spectrum
DIRECTV
ROK Mobile
YES YOU CAN!
Elite Workforce
Multi-lingual Elite Staff
Fluent in English, Spanish, and French. Accent-neutral English is one of the key drivers behind our high customer satisfaction scores and professionals are trained to embody your brand voice from day one.
Join our team
Comprehensive Solutions
From technical support to full-cycle sales, we provide the talent and infrastructure to scale your operations seamlessly.
Back-Office
Streamline administrative tasks with precision. Claims processing, data entry, form handling and database cleanup at enterprise scale.
Lead Generation
Qualify and cultivate high-value prospects in English, French, Spanish, German, Italian and Mandarin maximizing client revenue with rapid return on investment.
Sales
Drive revenue with experienced sales professionals. Inbound and outbound plans designed to maximize revenue potential while reinforcing brand recognition and loyalty.
Software Development
Custom technical solutions and integrations. High-value software design, application development, IT consulting, .NET, PHP, JAVA programming and web development.
Technical Support
Tier 1-3 technical assistance for your users. Highly trained representatives with extensive product knowledge deliver quick, thorough customer assistance.
Inbound / Outbound
Comprehensive call center operations engineered for high-capacity seating, accent-neutral English, and an obsession with quality across every interaction.
Customer Care
Elevate your brand with superior service. Loyalty programs and Tier-1 troubleshooting delivered by agents trained to embody your brand voice.
Multi-lingual Agents
Support in English, Spanish and French with accent-neutral English as a core hiring criterion ensuring seamless CX for U.S. consumers.
Claims Processing
Accurate and compliant claims management with rigorous QA, automated compliance checks and PCI-grade handling of sensitive customer information.
Database Management
Secure data handling and enrichment, list hygiene, and customer database cleanup backed by our PCI-compliant facility and 100% digitized voice recording.
Artificial Intelligence
AI that listens, understands and acts
Every conversation at Vixicom is enhanced by artificial intelligence turning raw calls into structured, actionable intelligence the moment they end.
Speaker-Separated Transcripts
Our AI automatically identifies and separates who is speaking on every call, producing clean, fully attributed transcripts.
Automated Summaries
Every conversation is condensed into a clear, automatically generated summary eliminating manual note-taking entirely.
AI-Flagged Opportunities
The system analyzes call content in real time to detect and flag business and sales opportunities the moment they arise.
Call Analysis
04:12 · EN
Sentiment
Positive · 92%
● Agent
● Customer
Agent
"Thanks for calling Vixicom how can I help you today?"
Customer
"I'd love to upgrade my current plan to add more lines."
AI Summary
Customer requested a plan upgrade with additional lines. Positive intent detected throughout the call.
Opportunity flagged
Upsell · Plan upgrade detected
Verticals
Industries We Serve
Deep domain expertise across diverse sectors allows us to deploy agents who understand your business vocabulary and customer expectations.
Telecommunications
Financial Services
Healthcare
E-commerce & Retail
Travel & Hospitality
Energy & Utilities
Insurance
Technology
Methodology
Our Proven Process
A structured, transparent methodology ensures seamless onboarding and rapid time-to-value for every engagement.
01
Discovery
Deep dive into your operational needs, KPIs, and brand voice.
02
Program Design
Architecting the workflow, technology stack, and integration plan.
03
Recruitment & Training
Sourcing top-tier bilingual talent and rigorous brand training.
04
Launch
Go-live with dedicated QA monitoring and executive oversight.
05
Continuous Optimization
Daily reporting and ongoing performance tuning.
About Vixicom
A leading provider of customer interactions.
Founded on the principle of delivering premium enterprise BPO services, Vixicom LLC provides cutting-edge customer interaction solutions for businesses demanding higher quality at better margins.
We operate up to 1,000 workstations across a state-of-the-art 6-story facility in Santo Domingo, Dominican Republic, complemented by 150 dedicated seats in the United States. Our nearshore model ensures cultural alignment and rapid scalability.
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Trusted by leading enterprise brands
Portfolio Mix
A balanced operational profile.
Our diverse portfolio ensures stability while allowing us to cross-pollinate best practices across different engagement types. We excel in both customer care and revenue-generating programs.
Performance Based
50%
of our compensation is performance-based
Infrastructure
Enterprise-Grade Technology
Our facilities are powered by the best telecommunications infrastructure in Latin America, designed for maximum resilience and security.
Underground Fiber Optics
Redundant, weather-proof fiber optic rings ensuring 99.99% uptime.
U.S. Peer-to-Peer Connectivity
Direct, low-latency links to major North American telecom hubs.
Global Oceanic Links
High-bandwidth undersea cables connecting directly to Europe and Asia.
PCI Compliant Facility
Enterprise-grade physical and logical security for safe payment processing.
100% Digitized Voice Recording
Secure archiving and retrieval of all interactions for QA and compliance.
Centralized Contact Center
Unified routing and reporting systems for seamless omnichannel support.
Customized Reporting & Analytics
Trend and in-depth analysis using proprietary software, purpose-built to drive measurable business growth.
Redundant Technological Structure
An advanced, redundant infrastructure and centralized model engineered to meet demanding business and security requirements.
Governance
Client Management
We don't just execute; we partner. Our governance model ensures total transparency, continuous improvement, and deep strategic alignment.
24/7 Staffing
Round-the-clock operations to match your customers' schedules.
Dedicated Account Manager
A single point of contact for strategic alignment and rapid execution.
Regular Reviews
Daily, weekly, and monthly performance business reviews (QBRs).
Executive Accessibility
Direct access to our leadership team for escalation and strategy.
Why Vixicom
The Nearshore Advantage
We combine strategic location, advanced infrastructure, and top-tier talent to deliver exceptional BPO services.
Know more about our advantages
Click on them below for more information
Tap any advantage below to explore the details
Nearshore Location
100+ Years Experience
PCI Compliant Facility
Multi-lingual Staff
24/7 Coverage
Best LATAM Telecom
Centralized Tech
U.S. Time-Zone Aligned
PCI-Compliant Facility
100% Digitized Voice Recording
Zero Breaches Track Record
24/7 Operations
Our Team
Executive Leadership
Our company's leadership and advisors bring more than 100 years of combined experience in the customer service and BPO industry.
CEO & Founder
COO & Founder
CFO
Testimonials
Trusted by Enterprise Leaders
★ ★ ★ ★ ★
"Vixicom transformed our customer support operations. Their agents are indistinguishable from our internal U.S. team, and their adherence to our brand voice is flawless."
★ ★ ★ ★ ★
"The nearshore advantage is real. We cut costs by 40% without sacrificing an ounce of quality. Their PCI compliant facility gave us the peace of mind we needed."
★ ★ ★ ★ ★
"What impressed me most was their rapid ramp-up time. They sourced, trained, and deployed a 50-seat bilingual team in record time during our peak season."
FAQ
Frequently Asked Questions
Where are your agents located?
Our primary facility is a state-of-the-art 6-story building located in Santo Domingo, Dominican Republic. We also maintain a 150-seat dedicated facility in the United States.
What languages do your agents support?
Our staff is fully fluent in English, Spanish, and French. We pride ourselves on providing accent-neutral English support, which is critical for high customer satisfaction.
Is your facility secure and PCI compliant?
Yes. Our facilities meet the highest enterprise security standards and are fully PCI compliant, ensuring safe processing of payments and protection of sensitive customer data.
What is your typical ramp-up time?
Depending on the complexity of the program, we typically ramp up a new team in 3 to 6 weeks. This includes discovery, system integration, dedicated recruitment, and rigorous brand training.
What is your pricing model?
We offer flexible pricing models including hourly rates, per-interaction rates, and performance-based compensation structures (which currently make up 50% of our portfolio).
Do you support 24/7 operations?
Yes. We offer round-the-clock staffing to ensure your customers are supported 24/7/365, regardless of their time zone.
How do you handle reporting and QA?
We provide 100% digitized voice recording, daily output file generation, and daily/weekly/monthly business reviews with a dedicated Account Manager.
Ready to scale your customer operations?
Partner with Vixicom to deliver premium customer experiences at superior margins.
Get in touch
Ready to scale your operations?
Connect with our team to discuss your requirements, receive a custom quote, and learn how our nearshore model can drive your growth.
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DR Headquarters Santo Domingo, Dominican Republic
State-of-the-art 6-story facility -
U.S. Operations Dedicated 150-seat facility supporting domestic requirements.
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Call Us US +1 985-778-6333 · DR +1 800-759-3908
Mon–Fri, 9am–6pm EST -
Email Us contact@vixicom.com
sales@vixicom.com
